Privacy Policy

1. Information We Collect

Personal Information

• Account Information: Name, email address, company name, phone number, and billing address
• Business Information: Industry, shipping volume, preferred carriers, and logistics requirements
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

Shipping and Logistics Data

• Shipment Details: Origin, destination, cargo type, weight, dimensions, and special handling requirements
• Rate Queries: Search history, quote requests, and comparison data
• Booking Information: Selected carriers, booking confirmations, and tracking numbers

Technical Information

• Usage Data: Platform interactions, feature usage, and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Essential cookies for platform functionality (no third-party tracking cookies)

2. How We Use Your Information

Service Provision

• Provide freight rate comparisons and shipping solutions
• Facilitate bookings and transactions with carriers
• Enable real-time shipment tracking and notifications
• Deliver customer support and technical assistance

Business Operations

• Process payments and manage billing
• Verify user accounts and prevent fraud
• Improve platform functionality and user experience
• Conduct analytics and performance monitoring

Communication

• Send transactional emails (confirmations, updates, alerts)
• Provide customer support and respond to inquiries
• Share important service updates and policy changes
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

Carrier Partners

We share necessary shipment and contact information with verified carriers to facilitate bookings and deliveries. This includes:

• Shipment details and requirements
• Contact information for pickup and delivery coordination
• Special handling instructions and documentation

Service Providers

We work with trusted third-party service providers who assist in:

• Payment processing and financial transactions
• Cloud hosting and data storage
• Customer support and communication services
• Analytics and performance monitoring

Legal Requirements

We may disclose information when required by law, including:

• Compliance with legal obligations and court orders
• Protection of rights, property, and safety
• Prevention of fraud and security threats
• International shipping and customs compliance

4. Data Security and Protection

Security Measures

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Ongoing security assessments and vulnerability testing
• Data Minimization: We collect only the information necessary for our services

Data Retention

• Account information: Retained while your account is active and for 3 years after closure
• Shipping data: Retained for 7 years for compliance and record-keeping purposes
• Payment information: Retained as required by financial regulations
• Analytics data: Anonymized and retained for up to 2 years

5. Your Rights and Choices

Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Export your data in a machine-readable format

Communication Preferences

• Opt out of marketing communications at any time
• Manage notification preferences in your account settings
• Unsubscribe from email communications using provided links

Cookies and Tracking

• We use only essential cookies for platform functionality
• No third-party tracking or advertising cookies
• Browser settings can be used to manage cookie preferences

6. International Data Transfers

As a global freight platform, we may transfer your information to countries outside your residence for:

• Processing by our international carrier partners
• Cloud storage and service provision
• Compliance with international shipping regulations

All international transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.

7. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notification to your registered address
• Notice on our platform
• Updated "Last updated" date at the top of this policy

Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@homecreai.com
• General Support: hello@homecreai.com
• Data Protection Officer: dpo@homecreai.com

We will respond to your inquiry within 30 days of receipt.